Returns
0%
RETURNS
60 Day Money Back Guarantee We think you’ll love our products but if things don’t go to plan, you can return them within 60 days of receipt of your order for a full product refund (excluding freight).
Products must be returned in their original condition and packaging. It is important that you request a “product return label” by emailing sales2@tansel.com.au stating which products and components you are wishing to return.
You can return through Australia Post or a courier of your choice (but please ensure you have tracking). Return postage is not included in the cost of the product (unless the item is faulty) and may vary depending on the size and weight. You can also return to our NSW warehouse but please contact us before to arrange an appointment.
Exchange & Replacement Parts If you’ve made a measurement error and things don’t fit, no problem. We can assist you with replacement parts or product swaps.
Refunds Once we receive and inspect the goods, refunds will be reimbursed minus return shipping cost. Please allow 3-4 working days for payment to be processed. If you have any queries please contact us.