Returns

RETURNS

60 Day Money Back Guarantee:

We think you’ll love our products but if things don’t go to plan, you can return them within 60 days of receipt of your order, for a full product refund, excluding freight.

• Products must be returned in their original condition and packaging.
• It is important that you request a 'product return' label by emailing sales2@tansel.com.au stating which products and components you wish to return.
• You can return through Australia Post or a courier of your choice but please ensure you have tracking.
• Unless the item is faulty, return postage is not included in the cost and will vary depending on the size and weight.
• You can also return to our NSW warehouse but please contact us before, to arrange an appointment.

Exchange & Replacement Parts:

If you’ve made a measurement error and things don’t fit, no problem.  We can assist you with replacement parts or product swaps.

Refunds:

Once we receive and inspect the goods, refunds will be reimbursed minus return shipping cost.  Please allow 3-4 working days for payment to be processed.  If you have any queries please contact us.