RETURNS

60 Day Money Back Guarantee

We think you’ll love our products but if things don’t go to plan, you can return them within 60 days of receipt of your order for a full product refund (excluding freight cost).

Products must be returned in their original condition and packaging. It is important that you contact us first stating which products and components you are wishing to return and the reason.

You can return through Australia Post or a courier of your choice (please ensure you have tracking).

Return postage is not included in the original cost of the product and may vary depending on the size and weight. You can also return the items directly to our NSW warehouse however please contact us beforehand to arrange an appointment as this option is only available during specific hours and business days.

Exchange & Replacement Parts

If you’ve made a measurement error and things don’t fit, no problem. We can assist you with replacement parts or product swaps. It is important that you contact us to request a “product return label” stating which products and components you are wishing to return and the reason.

Refunds

Once we receive and inspect the goods, refunds will be reimbursed to your nominated bank account minus return shipping cost. Please allow 3-4 working days for payment to be processed. If you have any queries, please contact us.